Appointment Reservation Policy

Your appointment is reserved exclusively for you.
Our artists work by appointment, so reserving your time means that time is no longer available to other guests.
By booking an appointment, you agree to our cancellation, no show, and booking deposit policies.

Cancellation Policy

We kindly require at least 24 hours’ notice for any cancellation or appointment change.
Your first late cancellation, with less than 24 hours’ notice, may be documented as a courtesy.
Additional late cancellations may result in a 50% deposit being required before future appointments can be scheduled.
We understand that emergencies happen. If an unexpected circumstance arises, please contact us as soon as possible so we can work with you.

A no show occurs when you do not arrive for your scheduled appointment and we have not received notice from you.
If you no show an appointment, 50% of the scheduled service fee will be charged.
Following a no show, a 50% booking deposit will be required for future appointments for 12 months from the date of the missed appointment.
The 50% deposit will be applied toward your future service.

Booking deposits reserve your appointment time and are applied toward your scheduled service.
If a 50% deposit is required due to a previous no show, it will remain on your account for 12 months from the date of the no show.
Deposits are transferable when an appointment is rescheduled with at least 24 hours’ notice.
Deposits may be forfeited when an appointment is cancelled with less than 24 hours’ notice or the guest does not arrive for the appointment.

We do not offer refunds on completed services.
If you are unhappy with your service, please contact us within 7 days of your original appointment.
We are happy to offer a complimentary redo when appropriate so we have the opportunity to make your service right.
Redo services must be scheduled and completed according to the salon's availability.

We ask that you leave your children at home unless they are receiving a service.
We work with sharp instruments, chemicals, and hot tools and want to avoid potentially dangerous situations.
If an emergency arises and you need to bring your children, please ensure they are able to remain quietly near your side to avoid disturbing other guests or encountering potentially dangerous equipment or products.